DISTANCE SALES AGREEMENT
Sales Agreement and Terms of Use
Article 1 - Business
Deka Group
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Article 2- Subject
The subject of this contract is www.dekagroup.com.tr The Law on Consumer Protection and Distance Contracts No. 4077 is related to the sale and delivery of the product, the qualifications of which are ordered by the BUYER on the website. Qualifications and selling price are listed below. It is the determination of the rights and obligations of the parties according to the provisions.
Buyer, seller's name, title, full address, telephone and other access information, basic qualities of the goods subject to sale, sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the property subject to sale and the use of the right of "withdrawal" and how to use this right, official authorities to which they can make complaints and objections, etc. accepts and declares that it is clear, understandable and suitable for the internet environment. It has been reported by the seller that he confirmed this preliminary information electronically and then ordered the goods.
The preliminary information on the www.dekagroup.com.tr site and the invoice issued by the buyer are integral parts of this contract.
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Article 3- Contract Product / Payment / Delivery Information
The type and type, quantity, brand / model, sales price, payment method, delivery person, delivery address, invoice information, shipping fee of the product/products purchased in the electronic environment are as follows. The information it contains must be accurate and complete. The Buyer accepts to cover the damages that may arise from the fact that this information is correct or incomplete and accepts any responsibility that may arise from this situation.
The SELLER reserves the right to stop the order when it deems necessary, when the information given by the BUYER is not true. In case the SELLER detects a problem in the order, the phone, e-mail and postal addresses given by the BUYER If it cannot reach the BUYER, it freezes the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER about the subject within this period. If no response is received from the BUYER within this period , the SELLER cancels the order so that both parties are not harmed.
Article 4- Contract Date and Force Majeure
The contract date is the date the order is placed by the buyer.
Conditions that did not exist or were not foreseen at the date of signing of the contract, developed beyond the control of the parties, and when they arise that make it impossible for one or both of the parties to fulfill the following obligations and obligations, the fulfillment of the contract partially or completely or on time, force majeure (natural disaster, war terrorism, riot, changing legislative provisions, seizure or strike, lockout, major disruptions in production and communication facilities, etc.). The party involved in the force majeure shall immediately and in writing notify the other party.
During the continuation of the force majeure, no liability will arise due to the failure of the parties to fulfill their acts. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.
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Article 5- Rights and Obligations of the Seller
5.1. The Seller agrees and undertakes to fully fulfill the transactions stipulated in the contract, except for force majeure, in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts.
5.2. Persons under the age of 18 (eighteen) www.dekagroup.com.tr They cannot shop online. The seller will take as a basis the age of the buyer specified in the contract. However, the seller cannot be held responsible because the buyer has mistyped the age.
5.2. www.dekagroup.com.tr is not responsible for price errors caused by system errors. Accordingly, the seller is not responsible for the promotion, price errors that may arise from the system on the site, design or unlawful interventions on the website. The buyer cannot claim from the seller due to system errors.
5.3. www.dekagroup.com.tr You can shop online by credit card (Visa, MasterCard, etc.) or bank transfer. Orders that are not transferred within 2 (two) working days from the order date will be cancelled. The processing time of orders is not the moment the order is placed, but the time the necessary collection is made from the credit card account or the transfer (EFT) reaches the bank accounts. Payment methods made without contacting customer service, such as paid shipping or postal check, are not accepted.
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Article 6- Rights and Obligations of the Buyer
6.1. The buyer agrees and undertakes to fulfill the actions imposed on him in the contract, except for force majeure.
6.2. The buyer accepts and undertakes that he has accepted the terms of the employment contract and will make the payment in accordance with the payment method specified in the contract.
6.3. www.dekagroup.com.tr From the website, the buyer, name, title, full address, telephone and other access information, basic qualities of the goods subject to sale, sales price including taxes, payment terms, delivery conditions and costs, etc. The goods subject to sale and the use of the right of "withdrawal" and how to use this right, the official authorities to which they can make complaints and objections, etc. accepts and declares that all preliminary information about the subject is clear, understandable and appropriate. Knows that the internet environment validates this preliminary information electronically.
6.4. The buyer declares that he has read and informed the order / payment / usage procedure information depending on the previous article and that he has informed about the electronic order, including product order and payment conditions, product usage instructions, precautions to be taken against possible situations and warnings. . .
6.5. The BUYER accepts and undertakes that if he/she wants to return the product he/she has purchased, he/she will not damage the product and its packaging, and that he/she will return the original invoice in case of return.
Article 7- Order / Payment Procedure
Order:
The TL amount (total installment amounts with installments) including VAT of the products added to the shopping cart is processed into the postage fee of the relevant bank card after it is approved by the buyer. For this reason, an order confirmation e-mail is sent to the customer before the orders are shipped. No shipment will be made without the order confirmation mail.
Any disruption in the process or problems that may arise with the credit card are notified to the buyer by using one or more of the telephone / fax / e-mail ways specified in the contract. If necessary, the buyer may be asked to contact his bank. The processing time of orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or when it is determined that the transfer (EFT) will reach the seller's accounts.
Exceptionally, in case it is understood that the subject of the contract cannot be supplied and / or there is a stock problem, the buyer will receive an equal quality and price or his wishes and preferences.​​ Other goods may be sent accordingly. of the buyer; a new product may be sent, the product may be sent to stock, or other obstacles to delivery will be expected to clear and/or the order may be cancelled.
In cases where it is impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer is notified of this situation and the total price paid and any documents that put him under debt are returned to him within ten days at the latest and the contract is cancelled. In such a case, the buyer will not demand any additional material or moral compensation from the seller.
Payment:
On www.dekagroup.com.tr , customers who do not want to use their credit card information over the internet are offered the opportunity to order cash transfers. When paying by wire transfer, the buyer can choose the most suitable bank and perform the transfer. If EFT is made, the account date will be taken into account. When sending money order and/or EFT, the "Sender Information" must be the same as the Billing Information and the order number must be written.
If the bank or financial institution fails to pay the product price to the Seller due to the Buyer's fault due to the unfair or unlawful use of the Buyer's credit card by unauthorized persons after the delivery of the product, the BUYER shall be liable to the BUYER. The delivered product must be shipped within 10 days. In such cases, the shipping costs belong to the Buyer.
If the Buyer prefers to pay by credit card, the BUYER will also confirm the relevant interest rates and default interest information from the bank, and the provisions regarding interest and default interest will be applied in accordance with the provisions of the current legislation. Within the scope of the "Credit Card Agreement" between the Bank and the BUYER declares and undertakes.
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Article 8- Shipment / Delivery Procedure
Shipment:
Upon sending the order confirmation e-mail, the product/products are delivered to the courier company with which the seller has an agreement.
Delivery to the cargo company is made during working hours. Orders placed between 09:00 - 16:00 on weekdays (Mon, Tuesday, Wednesday, Thursday, Friday) are delivered to the cargo company on the same day, and orders placed outside these hours are delivered to the cargo company on the next business day.
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Delivery:
The product / products will be delivered to the address of the buyer with the cargo agreed by the seller. The delivery time is 2 (two) working days depending on the road and distance, except for the cases where the order confirmation mail is sent and the contract is established. This period can be extended up to a maximum of 3 (three) working days, provided that the buyer is informed in writing or with a permanent data carrier.
The products are sent to the regions where the cargo companies do not deliver the address by telephone notification.
In regions where the Cargo Company delivers once a week, in case of inaccuracies or deficiencies in the shipment information, some social events and natural disasters may experience delays within the specified time. The buyer cannot accept any responsibility towards the seller due to these sags. If the product is to be delivered to a person / organization other than the Buyer, failure to receive the delivery person / organization, inactivity in the shipping information and / or incomplete delivery of the Buyer. If the product/products have not reached the customer within the specified days, delivery problems will be reported immediately using the customer's e-mail address. musterihizmetleri@dekagroup.com.tr
Article 9- Product Return Procedure and Right of Withdrawal
Product Returns:
The buyer has the right to withdraw from the contract without giving any reason and without penalty within seven days after receiving the goods. Pursuant to the general communiqué no. 385 of the tax procedure law, the seller must keep the other copy with the product after the buyer fills in the return sections under the 2 invoices in order to be able to make the return transactions. The seller's complete and correct delivery of the goods. The period starts from the day the goods are delivered to the buyer. The return cost of the returned product or products must be borne by the buyer.
The buyer does not have the right of withdrawal for the goods prepared with clear wishes and / or personal needs.
In case the buyer exercises his right of withdrawal, the seller shall return the invoice containing the withdrawal notice and all kinds of documents that put the consumer under debt, the total amount received within ten days from the date of receipt, without paying any price to the consumer. .
The decrease in the value of the delivered goods or the existence of a reason that makes the return impossible do not prevent the use of the right of withdrawal. However, if the depreciation or the impossibility of return is due to the fault of the consumer, the seller must compensate the value or the decrease in the value of the goods.
The general return period for any product purchased by mistake is 7 days. Opened, used, consumed, invoice number / weight changed, destroyed etc. within this period. Returns of products are not accepted. Returns must be made with the original packaging.
If any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and package purchased by mistake and the product cannot be returned as it was delivered to the buyer, the product will not be returned and the price will not be refunded.
For product returns, the situation must first be reported to customer service. The return information of the product is sent to the customer by the seller. After this meeting, the invoiced product containing the information about the return should be delivered to the seller via the cargo company that delivered it to the buyer's address. If the returned product reaches the seller, it is accepted as a return if it meets the conditions specified in this contract and the return is made to the credit card / account of the buyer. No refunds will be made until the product is returned. The time for the credit card refunds to be reflected on the credit card accounts is at the discretion of the relevant bank.
If the purchase is made with a credit card and in installments, the credit card refund procedure will be applied as follows: The number of installments of the buyer, the Bank repays the buyer in installments. After the seller pays the entire price of the product to the bank at once, the refund amounts requested by the parties involved are transferred to the card buyer, and the Bank to the bearer accounts in installments, in order to prevent the parties involved in the matter from returning to the victim status in the event of the return of the loan. If the return date of the card and the cut-off dates do not coincide, 1 (one) refund is reflected on the card every month and the buyer receives the installments paid before the return after the sales installments,
In case of returning the goods and services purchased with the card, the seller cannot make a cash payment to the buyer in accordance with the contract he has made with the Bank. In the event of a refund, the merchant, namely the seller, will make a refund, and the buyer cannot receive it, since the merchant, the seller, is obliged to pay the relevant amount to the Bank in cash or by deduction. will be paid in cash in accordance with the above-mentioned procedure. Refund to the credit card will be made by the Bank in accordance with the above procedure after the buyer makes a one-time payment to the Bank.
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Article 10-Warranty
Storage Conditions: Desserts with syrup, Turkish delight, halvah, tahini-molasses, chocolates should be stored at room temperature. Ordered products are shipped under special packaging and storage conditions. The product replacement warranty is covered by the "return conditions".
Article 11- Confidentiality
The information given by the buyer to the seller with the information specified in this contract will not be shared with third parties by the seller.
The seller will only be able to disclose this information in case of administrative / legal obligation. If the seller has the information requested from him within the scope of any judicial investigation documented with a research license, he may give it to the relevant authority.
Credit Card information is never stored, Credit Card information is only used for safe transmission to the relevant banks during the collection process and is deleted from the system after the provision is made.
Information such as the buyer's e-mail address, postal address and telephone is only used by the seller for standard product delivery and notification procedures. In some periods, campaign information, information about new products, promotional information may be sent to the buyer after approval.
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Article 12- Authorized Courts and Enforcement Offices in Case of Conflict
In the event of a dispute arising from the implementation of this contract, the Consumer Arbitration Committees and the Consumer Courts in the settlement of the Buyer or the Seller are authorized up to the value announced by the Ministry of Industry and Trade every year in December.
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